There are numerous websites (e.g., Yelp, Google, and Hometown) online that focus on gathering reviews for products, services and businesses, not to mention lots of communities where people talk about their experiences online (e.g., Facebook, Twitter). Your business will receive both positive and negative reviews, so it’s very important to make sure that you find a way to deal with all reviews quickly.
How to deal with positive reviews?
If users are leaving positive reviews for your business, thank them for their support and showcase some ideas that you have for future product/service updates. It’s crucial to continue the dialog with your customers, as this will encourage a return visit or purchase. Hopefully, they will share their experience with others, generating more sales for you. Another benefit, consider this quote – “There is no advertisement as powerful as a positive reputation traveling fast” (Brian Kozlow). Share all positive reviews on social media! Read More