How you create business relationships with potential clients is the #1 key to a successful bid. Learning the skills required to make that first point of contact – the initial phone call – is something that can improve your overall achievement to winning the job. A phone call may seem like a no-brainer, however many contractors are turned down, simply because they missed the mark on that initial phone call.
Contractor Phone Tips:
Answering the Phone – The Right First Impression…
Before you even pick up the phone be sure that you are in a place you can speak. Answering the phone at the grocery store with the kids, in Home Depot aisle 7 or at a loud job site does not make a great first impression. Be sure that you can hear and be heard, as well as be available to write down any information you may gather from the potential client.
It may seem obvious, but in the midst of other things going on, you may grab the phone and scarf out a quick, “Hey.” What that says to a potential client is that you do not take your business seriously, or perhaps they even dialed the wrong number. They will probably move on to the next name on the list. Read More